FREQUENTLY ASKED QUESTIONS

Will I receive a proof?
Yes! As soon as we have your order/payment and you email us your photos, we will email you a free digital proof. If necessary, one additional proof will be made and another proof will be sent for your approval before they go to the printer. Any additional changes on your part might require a small editing fee. Before your order goes to production you will need to approve it. Once a proof is approved for production, you are responsible for the printed order.

What resolution do I need to use for my pictures?
A 4x6 image at 300dpi (1200x1600 pixels) is ideal for digital photos, but the higher the resolution, the better. The file is best when sent to us as a jpeg photo that is uncropped, uneditied, uncompressed and in the original, high resolution it was taken, that way we can do the cropping, editing and color corrections so it fits in with our designs and layouts. Anything less than this and you run the risk of being disappointed with the print quality.Make sure your email does not compress your photos for you, they will not be what we consider to be print quality. If we feel that your photo quality will not produce nicely, we might ask you to resend your photos or retake them if necessary. Please understand that this is for your benefit.

Do I have to use a digital camera?
At this point in time, we only accept digital photos. If you don't have a digital camera at your disposal, you can always scan the photo (at high resolution) and upload the file to us. Places like Office Max and Kinko's or your own scanner is acceptable, just be sure to scan it at 300 dpi and save it as a JPEG.

Can you touch up my photograph?
We always do a little re-touching for skin blemishes, baby acne, etc. There are certain limitations, however, so please don't expect miracles. But yes, we will do some minor airbrushing on the photos.

Do I need extra postage for the square announcements?
Yes and No. If you mail out your announcements in a 5"x5" envelope, there is additional postage required by USPS. However, if you want to, we will send your 5"x5" square announcements with 5"x7" envelopes. This will save you a lot change with postage. Just ask us in the special instructions for 5"x7" envelope with you order!

What payment methods are accepted?
We go through paypal to accept credit card payments and echecks thru payapl, however the echecks take longer to process.

Do you offer refunds or returns?
It depends. Unfortunately since our products are completely custom and our clients receive proofs that they approve, we will not offer a refund unless the quality of the printing is bad or there was something on our end that was not up to standard. In that case, we would ask that you please send back the order in it's original packaging and then we will gladly reprint them at our cost, however, no changes can be made since it was a quality issue. Due to the customization of all our products, we are unable to accept returns or give refunds based on customer errors such as typos or wrong information given to us. Since you do receive a digital proof and have the option to make edits and proof our work, once you approve it for production, no additional changes can be made and customers will be responsible for the outcome, unless it was damaged in shipping or there was again, a quality issue on our end. We also cannot guarantee a true color match with your monitors since all monitors, personal computers and laptops are calibrated differently. Our monitors are set up with our printer to produce only the best color and quality. Nesting Shoppe does reserve the right to reject any returns that do not meet the conditions listed above. If you do have any questions on your order, please do not hesitate to call us and we can help you take whatever action you need to get a refund or exchange, if that is the case.

How long until my order is shipped?
Turn around time depends on how fast you approve your proof. After we receive your order and the digital photo is received, we will send you a proof within 2 business days. Once you approve it, we will send your order to production where it is professionally printed. It will drop ship to you and we'll send you a tracking number. Typically, it is about 5-7 business days to receive your order from the time it was placed. We offer UPS Ground (3-5 business days) and UPS 2-Day Air for just a little extra.

What if I need to order more later?
We will archive your order up to 6 months, in the event that you need to order more. We will reprint the second order exactly as we did the first time, unless otherwise noted. Please contact us and we'll explain the process to reorder.

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